All orders are processed within 1–2 business days (excluding weekends and holidays). Once processed, you will receive an email confirmation with your tracking number.
Please note: delivery times may vary based on customs processing, carrier delays, or peak seasons.
Once shipped, you’ll receive an email with tracking information. You can use this to monitor your delivery progress.
If your order arrives damaged or is lost in transit:
It is the customer’s responsibility to provide accurate shipping details. If you entered an incorrect address, please contact us within 24 hours. We can update your address as long as the order has not yet been processed by our system. Once an order is processed, we are no longer able to make any changes to the shipping address. Orders shipped to the wrong address due to incorrect input cannot be refunded once shipped.
📧 Email: support@ignitebento.com
🏢 Business Name: IgniteBento — owned and operated by RedemptDrop LLC
📍 Address: 447 Sutter St Ste 405, San Francisco, CA 94108, USA