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Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once processed, you will receive an email confirmation with your tracking number.

Shipping Time

  • United States: 5–7 business days
  • International: 10–20 business days (depending on location)

Please note: delivery times may vary based on customs processing, carrier delays, or peak seasons.

Order Tracking

Once shipped, you’ll receive an email with tracking information. You can use this to monitor your delivery progress.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us immediately at support@ignitebento.com.
  • Include your order number and any relevant details.
  • We’ll investigate with the carrier and provide a replacement or refund if applicable.

TAKE NOTE: Incorrect Address

It is the customer’s responsibility to provide accurate shipping details. Orders shipped to the wrong address due to incorrect input cannot be refunded once shipped.